It is important when you are having a conversation with someone to not only listen to what they are saying but how they are saying it and the body language that goes along with it. This will prevent some misunderstandings and also maybe suggest if it is a good time to talk or have a conversation.
- To persuade someone we need to stay alert to the need to change tactics and decide how much small talk to make before getting to The Issue.
- At some point you want to decide whether to remain mild or be confrontational. Carefully assess the situation to decide which, as both can affect the person’s defensiveness.
- Do not just talk and ha;f-listen. Be aware of the conversation and the need to change it’s direction or keeping it going.
“Again, as the person responds, try to consciously decide whether to stay mild, add new information, ask a question, or escalate the emotion and be direct, even blunt. Usually the risk-reward ratio of direct confrontation is poor, but sometimes it’s the wisest choice, for example, if you feel there’s a chance s/he’ll respond better to that, if only later.”